Shipping Policy · The Guidebook & Co.™

Last updated: June 1, 2026 — The Guidebook & Co.™ LLC, Boston, Massachusetts

We offer two formats: Digital (PDF, instant download via email) and Hardcover (printed on demand and shipped). Audio editions are not offered.

Digital - Instant Delivery

Digital guidebooks are delivered as a PDF download link sent immediately to your email address after payment clears. Delivery is typically within 1–5 minutes of purchase.

Delivered via email (check your spam/promotions folder if not received)
No shipping, no waiting, no tracking number
Download link is valid for 72 hours; contact support for re-delivery
File format: PDF (readable on any device, lifetime updates included)

Hardcover — Print-on-Demand via BookVault

Every hardcover guidebook is printed on demand (POD) by BookVault, our professional print fulfillment partner. Each copy is manufactured specifically for your order and ships directly to you.

Production & Fulfillment

Print production begins within 1–2 business days of your order
Orders cannot be cancelled once the print job is submitted (typically within 24 hours of purchase)
You will receive a shipping confirmation email with tracking information from BookVault when your order ships

Estimated Delivery Times

Destination	Production	Shipping	Total Estimate
United States (Domestic)	1–2 business days	5–8 business days	7–10 business days
Canada	1–2 business days	10–18 business days	12–20 business days
International (all other countries)	1–2 business days	12–26 business days	14–28 business days

These are estimates. Actual delivery times may vary due to carrier delays, customs processing, or high-demand periods. Business days exclude weekends and public holidays.

Digital (PDF & ePub) — Instant Delivery

Digital guidebooks are delivered as a secure download link sent to your email immediately after payment. No shipping involved.

Delivered within 1–5 minutes of purchase via email
Check spam/promotions if not received; contact support for re-delivery
Format: PDF + ePub (high resolution, watermarked per buyer)
Lifetime access — re-delivery available via Resend My Downloads

Damaged or Defective Hardcovers

If your hardcover arrives damaged in shipping, misprinted, missing pages, or is the wrong title, we will send a free replacement. To request a replacement:

We do not accept returns for change-of-mind on hardcover orders. All sales are final. See our Refund Policy for full details.

Customs, Duties & Import Taxes (International)

International orders may be subject to customs fees, import duties, or taxes charged by your country. These are the responsibility of the buyer. We have no control over these charges and cannot predict their amount. If a package is refused by customs or returned to BookVault, we are unable to issue a refund for the purchase price or original shipping.

Missing Download Email

If you did not receive your download email after purchase, check your spam and promotions folder first. Still missing? Use our Resend My Downloads page or email [email protected] with your order number.

Contact

Shipping or delivery questions: [email protected]
Mon–Fri 9 AM–5 PM ET · Response within 24 business hours
The Guidebook & Co.™ LLC · Boston, Massachusetts

Shipping & Delivery Policy